WEBSITE PRIVACY · 25 OCTOBER 2026
Browsing the Haven website.
This notice covers Haven Home Solutions (Pty) Ltd’s company website. Connected community records are covered by the separate Enclave privacy notice.
What this website does
The website serves product information without sign-in, advertising trackers or website analytics scripts. Fonts and images are served from this website. We do not use a contact form or store a visitor profile in your browser. This is an ordinary website, not an installable Haven application: it has no app manifest, install prompt or new service-worker registration.
Hosting and technical records
Netlify hosts this website. Delivering and protecting a website can involve processing IP addresses, request details and technical logs. Hosting-provider processing, location and retention are governed by the hosting arrangement; we have not stated an independently verified log-retention period here.
Retiring the old main-domain app
A retirement worker is served at the previous app’s worker address. When a browser updates that old registration, it unregisters itself and removes only the old app’s known static offline/logo cache. It does not inspect account records or clear unrelated site storage. Previously installed home-screen shortcuts cannot be removed from your device by this website; you may remove an old Haven shortcut yourself.
Contacting us
An email link opens your own mail application. If you choose to send an enquiry, Haven receives the information you include and uses it to respond and discuss your enquiry. Please do not send identity documents, guest lists or private household details. Contact help@havenhomesolutions.com for privacy questions, corrections or an access/deletion request.
Enclave is separate
Enclave has controlled-pilot sign-in, private community permissions and separate PWA assets. Public gate directions have been removed. Approved households can create passes and household invitations, then choose a recipient and send a prepared WhatsApp/SMS/native-share message. Messaging services process what you choose to share. No address book is uploaded to Haven and no private home address is included in a pass message. A shared seven-day household logbook is a display window, not automatic deletion.
Retention and requests
Enquiries and technical records need documented retention based on their purpose and any lawful preservation requirement. We do not claim automatic deletion. Contact Haven for access, correction, an objection or deletion review; we verify authority before disclosure and explain lawful limits. An enquiry is not a blanket marketing subscription. Our legal page explains records-request routes. Named Information Officer details and a Haven PAIA manual still require formal publication. You may contact the Information Regulator with a complaint.
Community processing
Haven and the relevant community must settle their respective data-protection roles, notices, processing agreements, access rules, retention schedules and support routes before collecting real resident or gate records. Hosting and enquiry handling may involve international processing; supplier terms and cross-border safeguards require review. A published notice does not certify compliance or replace the community agreement.